Frequently Asked Questions (FAQ)

How do I track my order?

You can check the status of your order in 'My Account'. Under 'My Orders', select Track Orders. You can View the details of each order, then select the Track Parcel link for each delivery. If your order has been dispatched, please allow for the estimated delivery time frame for your postcode to elapse before contacting us to investigate.

What are the benefits of the Dan Murphy's website?

• It is simple to use and will allows you to search for products online and check availability in your local store.
• You can sign up for weekly alerts and offers as well as wine tastings.
• You can now browse and purchase from, our full product range 24 hours a day, 7 days a week.
• Store locations, directions and opening hours can be easily found using the store finder.
• Research products online, read regular wine reviews and access our full catalogue of products from the comfort of your own home.
• Order online for delivery to your home or office.

Store Locations and Trading Hours

How can I find my local store and trading hours?

You can use our Store Finder to find your local Dan Murphy's store. Simply enter your Postcode or Suburb and State. A list of your nearest stores will be provided. You can then View Store Details for more information, including store trading hours, a map and store facilities. You can also choose to 'Set Your Store' so that when you return to the site in future your store is already set.

You can also view all of our store locations or view stores by state.

Newsletter Sign-Up

How can I sign-up for newsletters and updates?

You can sign-up to our newsletter on the bottom right-hand corner of the Dan Murphy's homepage. Simply enter your email address and click subscribe. You will then be required to complete some details before your subscription is completed.

By signing up for our newsletters you will receive weekly updates, including this week's ads and wine tastings plus you will receive our monthly newsletters including new products, featured wine makers and much more. Sign-up today.

Why do you need to know my gender?

Gender is an optional field so you do not need to provide this information. You are only required to complete the fields marked with a *. However, if you wish to provide your gender, we are able to send you more relevant information that may interest you.

I am having trouble completing the newsletter subscription form. Can I sign-up any other way?

Please call 1300 72 33 88 and we can fill out the form for you over the phone.

Pricing

Why is the price cheaper in my local store than it is online?

Dan Murphy's pricing is different in each of our stores to honour our lowest liquor price guarantee*. We have a price integrity team that works around the clock to make sure you get the lowest liquor price when you shop at Dan Murphy's. Our price guarantee ensures that we will beat any advertised competitor pricing within a 10 kilometre radius of each store*. To reflect our pricing as accurately as possible our website will default to 'online pricing'.

The 'online price' may vary to you local store price. To make sure you see the prices available at your local Dan Murphy's store you need to 'Set Your Store'.

How can I set my store?

You can use the store finder to find your local store. Once you have found your preferred local store you can 'Set Your Store' by clicking the link. You can change your store at any time by using the Change Store link, located on the top right corner of the homepage.

I have just 'Set My Store', why is the price now different on the website? The Dan Murphy's website advertises an 'online price'. Your local store may have competitor pricing on the item you are interested in, making the item cheaper in your local store. If you 'set your store' you will always see the price in that store, instead of the online price.

Why does the product price vary between stores?

Dan Murphy's pricing is different in each of our stores to honour our lowest liquor price guarantee*. We have a price integrity team that works around the clock to make sure you get the lowest liquor price when you shop at Dan Murphy's. Our price guarantee ensures that we will beat any advertised competitor pricing within a 10 kilometre radius of each store*. For more details, view the full terms and conditions of our price guarantee*.

Product Availabilty

I have found a product I want. How can I see if it is available in my local store?

If you have found the product you are looking for, click on 'check stock in stores'. This will take you to a page where you can search by your postcode or suburb.

You will be able to see if the product is in stock at your nearest store locations.

Please be aware that stock availability is only a guide. The website is updated regularly, however, it may be possible that the stock is purchased before you get to the store.

The website said that there was stock in the store but when I went there it was sold out?

Unfortunately, we cannot guarantee that stock will be available when you get to the store. Stock availability should only be used as a guide. While the website is updated regularly, it is possible that the stock is purchased before you get to the store. For any popular products, it is recommended customers contact us before visiting the store. Please call 1300 72 33 88 and we can check the availability of the product for you. In certain circumstances we may be able to hold the product for you if there is any available.

The product I want is showing as out of stock on the website, is there another store where I can get this product?

Click on 'check stock in stores'. This will take you to a page where you can search by your postcode or suburb. You will be able to see if the product is in stock at other stores in your area.

The product I want is showing as out of stock on the website, when will this product be available at my store?

Please call 1300 72 33 88 to speak with your local store. The store will be able to let you know when the item will be back in stock and may be able to put the product aside when it comes back in stock.

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